Have We Reached Peak Patient Experience?


Blog post by Colin Hung.

This week I am attending the annual Patient Experience Summit #PESummit hosted by Cleveland Clinic. The event runs from Monday June 18th to Wednesday June 20th. Many friends and members of the #hcldr community will be there, including:

Special shout out to Adrienne Boissy @boissyad who is the force behind the event and who was kind enough to invite me to attend this year’s event.

I am a big proponent of Patient Experience #ptexp – improving it, including patients in the design of better experiences, engineering experience into clinical workflow and baking it into HealthIT product design. It should come as no surprise that Patient Experience is a topic that we have covered…

View original post 1,000 more words


The Shell Game of Healthcare Insurance



Blog Post by Joe Babaian

What you discover about life’s shell game is that it’s hardest to follow the pea when you’re the pea.

~ Robert Breault

For many of us, this week in healthcare means the beginning of summer – the conference circuit slows just a bit, families & individuals often travel, work enters a less hectic pace, and collection agencies can spend time tracking you down for unpaid medical bills.

Whoa, wait?! That’s the issue I want to touch on today – some summer thinking that kicks the #hcldr community into high gear – finding solutions versus just finding problems. With that in mind, we DO have to discuss the problem first.

A quick shout out to my #hcldr friend and partner – Colin Hung who is this very week is helping launch the first-ever Health IT Expo Conference in New Orleans: 5/30-6/1! It’s a one of expokind…

View original post 630 more words


Patient perceptions of power dynamics are a root cause of our healthcare woes

On this bookclub Tuesday, we’re asking the question: Are we getting good healthcare? In keeping with this thought, My friend, Lauren Hofmann ponders patient perceptions of the power dynamic in care


When asked, “If a clinician makes a medical diagnosis and/or tells me what I should do to treat a condition, I believe that I can tell the clinician that I disagree or will not follow what they have asked me to do”, 51% of patients I surveyed in the U.S. and U.K. responded that they were undecided or disagreed.

This reported lack of patient confidence in the ability to openly disagree with or question a clinician’s decision making is alarming and is a serious barrier to both providing and receiving high quality healthcare services.

In this article, part two in aseriesstudying the clinician-patient relationship, we will take a closer look at patient perceptions of power dynamics.
Why don’t patients feel empowered?

To better understand why 51% of the aforementioned patients I surveyed reported they were undecided or disagreed, I analyzed responses and was able to find some common…

View original post 815 more words


Fact: patients are clueless about the clinician-patient relationship


The majority of patients are clueless as to what their role is in the clinician-patient relationship. Whilst this cluelessness can transcend a patient’s gender identity, racial identity, sexual orientation, educational level, socioeconomic status and age, to name a few, it disproportionately impacts marginalized communities.

I find this cluelessness troubling. It’s a real problem and I’m curious to learn more about the phenomena, so over the coming weeks, I’d like to share findings from a research study I recently conducted with patients in both the U.S. and U.K. The aim of the research was to better understand what the patient believes their role to be in the clinician-patient relationship, more specifically, how their own degree of participation in sharing information with a clinician influences their perceptions of their clinician’s degree of cultural competency.

What kind of information am I referencing? The kind that is sociocultural in nature and/or related to the…

View original post 633 more words

Book, Book Reviews, Books, Content Marketing, healthcare, Musings, Non-fiction, Opinion, Uncategorized, Writing

HT Read Book Club: Patients Come Second: Leading Change by Changing the Way You Lead

“Leading Change by changing the way you lead.”

SpiegelmanOn Tuesday night, my colleagues and I were fortunate to have the acclaimed Paul Spiegelman as of special guest-host for this week’s book club. For this week’s chat, we discussed: Patients Come Second: Leading Change by Changing the Way You Lead. Paul is a well-respected speaker and also has a podcast available on iTunes that’s worth a listen.

The virtual book club was very well attended, with fifty-five participants giving their opinions on this very important topic. We also had a giveaway. To the winner of that giveaway, we gave a twenty-five dollar Starbucks gift card. Our lucky winner was Lan Nguyen, the co-founder of ManageUPPRM. I love my book club. My partners, Janae Sharp, of CoheranceMed and Megan Janas of  Textra Health are very savvy and share my passion for reading.

So what else have I been reading or listening to lately? Well, glad you asked. I’m also finishing up “Our Little Racket“. I’m reserving judgment until I finish the book. Enough said.Our little racket.png

I’m currently listing to “The Accused: Season 2. This season the podcast looks at the murder of a female priest, who was found dead in her apartment in 1987. So far it’s very good and is the perfect accompaniment to my workday spent writing policy.

If you’d like to join our little group for book club and you happen to have an interest in healthcare technology, send us a tweet. Find us on Twitter at @HTReads .  Next time I’ll tell you which conferences are worth attending in 2018 and where I’ll be next spring.

Happy discovery!

business, Content Marketing, Cooking, Leaning In, Lifestyle and Relationships, planning, Self discovery, Uncategorized, women entrepreneurs, Writing

Pumpkins and Quills: Planning and organizing for a more productive fall season

I always enjoy watching autumn arrive, its beautiful hues washing over the remains of summer. Vacations and long days spent keeping the kids occupied now in my rear view, I can’t wait to get back to a routine. My desk, which I’ve rarely seen this summer, due to a move into a new house and the “stuff of life” looks all but abandoned. In fact, the most attention I’ve given to my work area, understandably if you know me, is my well-ordered bookshelf. But autumn has arrived and it’s time to get on with it, whatever “it” is to be.

schumaker pondThis fall, thanks to an impromptu Twitter chat, I decided to dedicate more time to my writing.  I’ve found quite the supportive environment on the platform, both personally and professionally. My friend, Tom Reid (@GovComSME) proposed that our community keep each other accountable to encourage a sort of rededication to our prose. The idea wasn’t lost on me as I’d had measurable success through my writing and felt that a return to a writing routine would be key to my sustainable future. That said, I needed a plan that would map out a productive work environment, work schedule, and realistic goals. So I got busy returning to my most productive self. And because we could all use a little help, I decided to share my plan with you and hope that you’ll return the favor.

Show up

About a year ago, I converted from a traditional office to a home office environment. This was both economical and practical, as my kids’ schedules were all over the place and my business was growing. I was traveling for business so much, it no longer made sense to be stationary.  Working from home, while allowing for some wonderful flexible options, can be very challenging. It’s very easy to fall into unhealthy and non-productive habits when nobody’s watching. So, the first piece of advice for myself and for us all is, show up. I was determined not to become a pajama-wearing would-be entrepreneur. My income helps feed my family and I need to look like an earner. My profession has become more casual in recent years but ISmartSelectImage_2017-09-10-07-50-07 still put forth the effort.  I feel I’m more productive if I take time to get dressed in the morning. This also helps when I have to run out for a meeting or have a teleconference scheduled. I tend to choose trends that I can dress up or dress down, depending on the occasion. Having a capsule wardrobe can ensure you always have an appropriate look that’s flexible and travels well. My fall capsule wardrobe includes 10 flexible pieces: 1 white blouse, 1-navy, trendy button-front top, 2 wrap tops (as shown), 1 great fitting pair of jeans (also shown), 2 pairs of black pants, and 3 pairs of absolutely fabulous shoes, that you love. Admittedly, my shoes serve two purposes; I like to look like a million bucks when I show up to Starbucks for my $8 cup of coffee and speaking gigs.  Women who attend conferences are bitchy; they clock your shoes the minute you step in the room. The right shoes can be networking gold.  Don’t forget to accessorize according to the way you like to rock it. I always have my seasonal Michael Kors bag to finish off a look. It’s an addiction; don’t judge me.

I also take time to put my best face forward. In my opinion, if you like the way you look, you’ll be more productive. Putting your best face forward doesn’t necessarily have to include makeup but in my case, it does. I love makeup and I apply at least a little each morning. It boosts my confidence and it’s simply lovely. If you don’t want to spend a lot of time applying a full face, I suggest a go-to look for work. I use a basic routine; it cuts down on time without sacrificing look or effort. My staple makeup look includes Laura Mercier blemish-less primer, Nars All Day Luminous Weightless Foundation, Nars creamy concealer, and Laura Mercier translucent powder. Of course, I always have ColourPop on my lips and Clinique on my eyes.

blog photo fall2

Once you have your look on, you have to nourish your body. In the past year, I’ve started meal planning to help with my fitness goals. However, another benefit to meal planning is the cost and time savings. I plan out meals weekly unless my bff posts something delicious looking on social, that I just have to try. For breakfast, I aim for protein and fruit. Of course, no morning is complete without coffee.

The environment

A well-organized work area can be your most productive hack. When you work from home or are rarely at an actual desk, it can be hard to stay organized.  The challenges are real. You might be like me and need to have things at your fingertips while working remotely or you may be like “Tuesday me” and need to have multiple screens going at all times. Whatever your journey, organize your workspace. Set up your home workspace in a way that optimizes productivity. Customize your space according to how you work. My best advice would be; have a space for everything and let it live there. For me, I have to keep a PC monitor raised above the work area on my desk. On my desk, I have my MacBook Pro and my desk calendar. I often get questions about my desk calendar. Some will ask, “Why don’t you just use an e-calendar?” Or I’ll get comments like, “That looks like too much work”.  I do have a digital calendar but I also like a desk calendar. It helps me map out my week when travel is heavy and I find it’s great for helping me stay creative.cropped-sept-mnthly-cal1.jpgI use the Ikea Alex file system (see pic at header) to house client projects and to store overstock of copy-paper and supplies. One piece of advice for entrepreneurs, don’t skimp on your copier. Purchase one that produces quality work, quickly. A 3-D printer is a great investment if your work calls for it. But even with regular copiers, clients can tell if your work has been produced cheaply. Don’t do it.

For those times when I’m working remotely or visiting clients, I have a go kit.  A go-kit is a great time saver.  I’ll go over what’s in my go kit in a separate post but simply put, you have to pack things that lend themselves to various work site situations. You should also include things that optimize productivity while on the go. My favorite go-to item is a coffee mug. Just kidding, but I do like to have my tablet fully charged and ready to go for meetings scheduled at coffee shops or space-limited settings.


Finally, be accountable. Find like-minded or industry-related support for your work. Being in business for yourself doesn’t have to mean being in business by yourself. Forming collaborative partnerships can offer great opportunities but can also serve to keep you on track with your goals. I’d advise you to participate in Twitter chats, follow blogs that support what you’re doing, and get out of the office. When productivity or creativity stalls, go for a walk. Dr, Joseph Kvedar, author of The Internet of Healthy Things suggests getting up a few time a day and taking a stroll. I started doing this recently and it does stimulate my thought process.  Accountability spawns productivity. Learn it; live it.


The End.


It was late November 2012 when we, Ehsan and Mark, got together to build a community free of agenda. We decided to launch SMXChat in February 2013. We got together with the idea of creating a Twitter Chat that gave people a place to question, comment and learn. Our idea was that simple. We wanted to create a place where a community could come together to debate and discuss the opportunities presented by the emergence of Social Media.

Suffice to say that Social Media is fairly well emerged. Mature? Maybe not yet and this is the primary reason that we decided for putting #SMXChat to rest. After four years, there is little left to discover and to chat about. We had the honour of being approached by likes of Sprout Social, The Drum and Social Media London and Meltwater to teach them as how to develop and run a Twitter Chat, including B2B Twitter Chats. We believe…

View original post 172 more words